Privacy Policy

1. Who We Are

Elite Garage Door Repair Miami Gardens (“we,” “us,” or “our”) is a locally owned garage door repair and installation company serving Miami Gardens, FL and surrounding Miami-Dade communities. Our principal office is located at 6187 NW 167th St, Suite 101, Miami Gardens, FL 33014. You can reach us at (786) 891-5011.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at elitemiamigardensgaragedoorrepair.com or contact us to request services. By using our website or services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

Information You Provide Directly

When you contact us by phone, text, email, or through our website contact or feedback forms, we may collect: your name, phone number, email address, service address or ZIP code, and a description of the problem you are experiencing. This information is used solely to schedule and deliver the service you requested, and to follow up on your experience.

Information Collected Automatically

When you visit our website, standard web server logs may automatically record your IP address, browser type, referring URL, pages visited, and time of visit. This information is used in aggregate to understand how visitors use our site and to improve content and performance. We do not sell or share this data with third parties for marketing purposes.

Cookies and Tracking

Our website may use cookies — small text files stored on your device — to remember your preferences and improve your experience. We may also use Google Analytics to understand traffic patterns. Google Analytics collects anonymous data about how users interact with our site. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can disable cookies in your browser settings at any time, though some site features may not function properly without them.

3. How We Use Your Information

• To schedule, confirm, and deliver garage door repair or installation services you have requested
• To communicate with you about your appointment, estimate, or invoice
• To follow up on your service experience and address any concerns
• To improve our website content and user experience using aggregate analytics data
• To comply with applicable legal obligations
• To respond to your questions, feedback, or requests

We do not use your personal information for automated decision-making or profiling. We do not sell your personal information to third parties. We do not use your contact information to send unsolicited marketing communications.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party vendors who assist us in operating our website or delivering services (for example, scheduling software or payment processors). These vendors are contractually bound to use your information only as necessary to provide those services.
• Legal compliance: We may disclose your information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfer: In the event of a sale or merger of our business, customer information may be transferred as part of that transaction, subject to this privacy policy continuing to apply.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact information collected for service scheduling is typically retained for up to 3 years for warranty and service history purposes. You may request deletion of your information at any time (see Section 7).

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption (HTTPS) for data transmitted between your browser and our server. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Opt out of any marketing communications (we send very few; simply reply “stop” to any text or email)

To exercise any of these rights, contact us at (786) 891-5011 or by mail at 6187 NW 167th St, Suite 101, Miami Gardens, FL 33014. We will respond to verified requests within 30 days.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, Yelp, or the Miami-Dade County Building Department). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

10. Florida Privacy Rights

Florida residents may have additional privacy rights under the Florida Digital Bill of Rights (FDBR) and other applicable state laws. If you are a Florida resident and would like to exercise any rights under applicable Florida privacy law, please contact us using the information in Section 7. We will review and respond to verified requests in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. If we make material changes, we will note them prominently at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Elite Garage Door Repair Miami Gardens
6187 NW 167th St, Suite 101
Miami Gardens, FL 33014
Phone: (786) 891-5011
Website: elitemiamigardensgaragedoorrepair.com